Action Required
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- Professional preparation; Knowledge of theory and application of techniques and skills of counselling. Knowledge of human psychology.
- Empathy; Ability to understand and appreciate the problems and concerns of a client and communicate this understanding to the client.
- Acceptance ; Accepting the client unconditionally. Shedding off any biases towards the client.
- Positive regard ; Displaying a good attitude and handling the client with dignity and respect.
- Confidentiality ; Maintaining the client’s information in confidence.
- Genuine ; Being real and serious in dealing with a client , without appearing being fake and untrustworthy.
- Ethical standards ; Adhering to professional standards governing the counselling process and practice.
- Congruence ; Maintaining consistency in your verbal and nonverbal communication.